Frequently Asked Questions
What products do you offer at Prime Power Fitness?
We offer a wide range of high-quality fitness equipment including:
- Smith Machines
- Cardio Equipment
- Weight Sets
- Benches
- Mats & Accessories
How can I place an order?
You can easily place an order through our website. Simply browse our product categories, select the items you wish to purchase, and proceed to checkout. We accept secure payments via Stripe and offer Affirm for easy financing options.
Do you ship internationally?
Currently, we only offer nationwide shipping within Canada. We ensure safe and reliable delivery across all provinces.
How long will it take for my order to arrive?
Shipping times vary depending on the delivery location and the size of your order. Typically, orders are processed within 1-2 business days, and delivery can take 5-7 business days depending on your location.
Can I track my order?
Yes, once your order has shipped, you will receive an email with a tracking number to follow your shipment’s progress.
Do you offer installation services for your products?
Yes, we offer expert installation for all our fitness equipment. Our experienced team will ensure your equipment is set up safely and correctly.
What should I do if my product arrives damaged?
If your product arrives damaged, please contact us within 3 days of receiving the product by email. We will arrange for a collection and send you a replacement free of charge, provided all parts, accessories, packaging, and documentation are included.
What happens if I receive the wrong product?
If you receive the wrong product, please contact us within 3 days by email. You can either keep the incorrect product and receive a discount, or we can ship the correct product and arrange for the return of the wrong item, provided it is sealed and includes all parts and documentation.
Do you accept returns or offer refunds?
We do not offer refunds. However, if you receive a damaged or incorrect product, please contact us within 3 days of receiving the item. We will arrange for a replacement free of charge, provided the product is returned with all parts, accessories, packaging, and documentation.
How do I maintain my fitness equipment?
To ensure the longevity of your equipment, we recommend regular maintenance. Clean your machines after each use, check for any loose parts, and refer to the user manual for maintenance instructions specific to each product.
